Announcement: Quartet Health Is Now a Part of NeuroFlow.
Learn MoreLast updated: May 10, 2026
Quartet Health, Inc. (the “Company”, “we”, “our”, or “us”) (collectively “Quartet” prepared this online Privacy Notice (“Privacy Notice”) to explain how we process and safeguard Personal Information (defined below) in different contexts using ethical and responsible practices that respect your privacy, as required by law.
This Privacy Notice applies to Personal Information collected on our online platforms or mobile apps with a link to this Privacy Notice (each, a “Platform”) operated by us. It covers how we collect, use, share, and otherwise process Personal Information as of the date that this Privacy Notice is posted. It does not apply to any other information collected by us through any other means, including separate business or marketing activities. “Personal Information” refers to information that identifies or can identify you personally, including any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or its equivalent.
For public areas of our Platforms, we generally collect and process only Personal Information you voluntarily provide to us. To use our Platform(s), however, we may require you to provide Personal Information to authenticate you, including email, phone number, date of birth, or other information. Our Platform integrates with health care providers, and those health care providers are independently responsible for providing you with their own legal notices and consents. Our Platform processes Personal Information on behalf of health care providers to improve the services they choose to use. We do not provide medical or clinical services directly to patients. We collect your Personal Information to perform services on our Platform, enhance the services offered to you, maintain and improve the Platform, secure our Platform, comply with legal obligations, and support our business operations. If you choose not to provide us with the Personal Information that is legitimately required, we may be unable to provide you with the information or services you have requested. Public areas of our Platforms ask for Personal Information from you when you engage in the following activities:
Personal Information may include any or all of the following:
Platform Administration. Once authenticated into our Platform, your health care provider may use the Platform to enhance workflows and process treatment information about you, including sensitive health information such as clinical, mental health, and substance use disorder notes. In those situations, our Platform processes Personal Information on behalf of health care providers and at their direction. To the extent that Protected Health Information (“PHI”) is processed by Quartet in its capacity as a HIPAA Business Associate, such information is governed by applicable Business Associate Agreements and the Notice of Privacy Practices provided by the relevant covered entity, and not by this Privacy Notice. Where Quartet processes mental health, behavioral health, or other sensitive health information as a controller or processor under applicable state comprehensive privacy laws (including but not limited to the California Consumer Privacy Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, and the Virginia Consumer Data Protection Act), Quartet applies the heightened protections required by those laws, including obtaining any required consent prior to processing such sensitive data.
Even if you do not send us any Personal Information, we may collect certain non-personal information about how you use our Platform. This non-personal information cannot reasonably be used to identify you and is used for statistical purposes.
We may also obtain information in other ways through technology. Some of this information may be linked to you personally. Quartet processes this information to help our Platforms function correctly and better understand the needs of our visitors.
Device Information. Depending on the permissions you have granted and other factors, Quartet may receive information about your location and your mobile device, including a unique identifier for your device. Examples of the device information we may collect include:
Most mobile devices allow you to turn off location services, and we encourage you to contact your device manufacturer for detailed instructions on how to do that.
We use cookies solely to operate our Platform. “Cookies” (or browser cookies) are small files placed on the hard drive of your computer. Cookies are used to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Platform. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform.
Cookies on our Platform generally fall into the following category: Strictly Necessary Cookies. These are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies, which are erased when you close your browser.
Controlling Our Tracking Tools. Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers or browser plugins can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features and limit the functionality we can provide when you visit or use our Platform (e.g., we will not be able to provide you with searches that you have asked us to save). You can change your cookie settings at any time.
Third Party Cookies. Occasionally, at our discretion, we may include a link to or offer third-party products or services on the Platform. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you. We do not control these third parties’ tracking technologies or how they may be used. Third-party sites have separate and independent privacy notices. Nonetheless, we encourage you to review those separate privacy notices before sharing information about you.
Global Privacy Control. Additionally, we process opt-out preference signals from Global Privacy Control (“GPC”). GPC is a browser-level technical specification that you can use to inform websites that you opt-out of sales or sharing of data for cross-context behavioral advertising or targeted advertising. Quartet does not sell Personal Information or share it for cross-context behavioral advertising. If you use GPC, our Platform will recognize your signal and treat it consistent with our data practices. You may learn how to set up GPC by visiting https://globalprivacycontrol.org/.
Whatever the purpose may be – whether we share with service providers, consultants, government authorities, or other external entities – we only process and share your Personal Information to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives. We do not share your Personal Information with unaffiliated third parties solely for their own direct marketing purposes. We do not sell your Personal Information. We do not share your Personal Information for cross-context behavioral advertising. When we disclose Personal Information to external entities to perform support services for us, we establish by contract that they may access your Personal Information only for the purposes of performing those support services. We may combine your online information with information collected from offline or online sources, or information we already have, for the purposes described in this Privacy Notice. We may also use and disclose certain Personal Information to our affiliated companies, subsidiaries, and others for any purpose allowed by law.
Call Recording. We will use your information to provide certain services and to comply with regulatory or legal requirements imposed on us in each jurisdiction in which we operate. We may monitor or record any communications with one of our employees, including telephone calls. We may use these recordings to check instructions for us, to assess and improve our services, and for training and quality purposes. We may need to process your data for additional purposes not listed, but necessary to give effect to the business relationship.
Business Activities. We generally process and may disclose your Personal Information to others to:
Location Data. Our Platform(s) may access your device’s GPS or other location services to show nearby locations, directions, or other information. You can disable location sharing in your device settings, but some Platform features may be limited. We use this info to provide relevant services based on your location.
Sale of the Business. If we sell all or part of our business, Personal Information may be transferred to the purchaser in connection with that transaction. We will use reasonable efforts to include contractual provisions that require the purchaser to treat your Personal Information consistently with the terms of this Privacy Notice.
Other Disclosures. We may disclose Personal Information as permitted or required by law, when we believe in good faith it is necessary for safety purposes, required for legal reporting, to protect our legal rights or enforce our Platform’s terms and conditions or any applicable rules, or to protect the rights of others. We may also disclose Personal Information to our auditors, legal advisors, or to respond to a subpoena. Any access to your Personal Information is restricted to those individuals who have a need to receive or access this data in order to fulfill their job responsibilities. We may also aggregate information that we gather about you (e.g., traffic patterns) and provide these statistics to others in aggregate form.
Our Platforms are intended for use primarily by adults. They are not intended or directed at individuals under the age of 13 in any circumstances, and we do not knowingly collect any Personal Information from minors under the age of 13 or knowingly track the use of our Platforms by children. If you believe we have impermissibly collected Personal Information from someone under the age of 13, please contact us directly.
Certain jurisdictions confer specific privacy rights on individuals. We will address those rights as required by applicable laws. If you wish to exercise any of these rights, please contact us as specified in the Contact Information section below.
For Personal Information processed by Quartet on behalf of a health care provider, your rights with respect to that information may be subject to the policies and legal obligations of that provider. In those cases, Quartet may refer your request to the relevant health care provider for fulfillment, or direct you to contact that provider directly.
You also have the right to know: (1) what categories of Personal Information concerning you are being processed, (2) the purpose for processing the Personal Information, (3) how you can exercise your rights, including how to appeal a decision regarding a request, (4) the categories of Personal Information concerning you that are shared with third parties, if any, and (5) the categories of third parties, if any, the controller shares their Personal Information with. To submit a request to exercise any of the rights described above, please contact us at [email protected]. We will respond to verifiable consumer requests within 45 days of receipt, or a different period of time as required by applicable state law. We may extend this response period by an additional 45 days when reasonably necessary, and we will notify you of any such extension within the initial 45-day period. To protect your Personal Information, we may be required to verify your identity before processing your request. We will use information already maintained by us or request additional information as reasonably necessary to verify your identity and ensure the security of your Personal Information. If we decline to take action on your request, you have the right to appeal our decision. To submit an appeal, please contact us at [email protected] and identify your original request and the basis for your appeal. We will respond to appeals within the timeframes required by applicable law and will provide a written explanation of our decision.
We have implemented reasonable and appropriate measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. And while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to us, or to or from our services.
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and as required by applicable law and our contractual obligations. For Personal Information processed on behalf of health care providers, retention is governed by applicable federal and state health records laws (including HIPAA and applicable state medical records statutes), as well as the terms of our agreements with those health care providers. For other Personal Information, we retain data only as long as necessary for the business purposes described in this Privacy Notice. When Personal Information is no longer needed, we delete or de-identify it in accordance with our data retention policies, unless we are required by law or contract to retain it for a longer period.
We may amend this Privacy Notice from time to time. If we make any material change in how we collect, use, disclose, or otherwise process Personal Information, we will prominently post an updated Privacy Notice. Any changes to this Privacy Notice will be effective immediately upon posting of the updated Privacy Notice or as otherwise required by applicable law.
To ask questions or comment about this Privacy Notice and our privacy practices, contact us directly at:
1600 Market Street, Suite 1501
Philadelphia, PA 19103
(855) 296-7711
[email protected]